Return Policy

Last updated: 26 September 2026

This policy explains how you can withdraw from a purchase and return items to SARKY. (Vosmaerstraat 11, 2524 SK Den Haag, the Netherlands, info@sarkyfashion.com). It applies to consumers. It adds to, and never limits, the rights you have under mandatory consumer law.

Your right to withdraw (14 days)

You have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period ends 14 days after the day on which you, or a third party you have named (other than the carrier), received the goods. If your order is delivered in several parcels, the period ends 14 days after you received the last parcel.

How to withdraw

To withdraw, tell us clearly that you want to withdraw from your order. You can do this in any of these ways:

Use the Withdraw from order form on our website. You do not need an account or to log in.
Send an email to info@sarkyfashion.com.
Use the model withdrawal form at the end of this page.

To help us find your order, please give your order number, your name and the email address used for the order. Giving a reason is optional and is never a condition for withdrawing. Your withdrawal is on time if you send your notice before the withdrawal period has ended. We will confirm receipt of your withdrawal.

Sending the goods back

Please send the goods back to us without undue delay and no later than 14 days after the day you told us that you withdraw. This deadline is met if you send the goods back before the 14 days have expired. We will give you the return address and any practical instructions when we confirm your withdrawal.

Cost of returning goods

If you withdraw because you changed your mind, you bear the direct cost of returning the goods. We recommend a tracked shipping service, because you are responsible for the goods until we receive them. This section does not apply to goods that are defective, damaged on arrival or not what you ordered (see below).

Trying items and their condition

You may handle and inspect the goods in the way you could in a physical shop. You are only liable for any loss in value of the goods that results from handling beyond what is necessary to establish their nature, characteristics and functioning.

To help us resell returned items, please try clothes on with care and return them clean and in the original packaging where possible, with tags still attached where reasonably possible, and without damage, stains, make-up, deodorant, perfume or signs of wear caused by further use. If goods have lost value because of handling beyond what is necessary, we may deduct an appropriate amount from your refund, as far as the law allows.

Refunds

If you withdraw, we will refund all payments we received from you, including the cost of standard delivery, without undue delay and no later than 14 days after we received your notice of withdrawal. We may withhold the refund until we have received the goods back or you have shown proof that you have sent them back, whichever is earlier.

We refund using the same payment method you used for the order, unless you expressly agree otherwise, and you will not be charged any fee for the refund. Extra costs that result from choosing a delivery method other than our cheapest standard delivery method are not refunded. Depending on your bank or payment provider, it can take a few more days before the refund appears in your account.

Exceptions

The right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene, if they were unsealed after delivery. This exception only applies to goods that were supplied sealed for those reasons and whose seal has been broken after delivery. It does not apply merely because of the type of product.

Sale and discounted items

Sale and discounted items carry exactly the same statutory rights as other items. A label such as "final sale" does not limit your right of withdrawal or your rights if an item is defective or not as described.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective or not what you ordered, your statutory rights remain fully in place, including the right to repair, replacement, a price reduction or a refund under the rules on conformity of goods. Please contact us as soon as you notice the problem. Photos of the issue help us to solve it faster, but they are not a condition for your rights. We bear the costs of returning or replacing goods in these cases.

Exchanges

We do not offer direct exchanges. If you would like a different size, colour or style, please withdraw from your order or return the item and place a new order.

Late or missing refunds

If your refund has not appeared in your account within the period above, please first check with your bank or payment provider. If you still need help, email us at info@sarkyfashion.com.

Model withdrawal form

You may use this form, but you do not have to. You can also use the online withdrawal form.

To: SARKY., Vosmaerstraat 11, 2524 SK Den Haag, the Netherlands, info@sarkyfashion.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.