How can we help?

After placing your order, you should receive a confirmation email at the email address used during checkout. Please also check your spam or junk folder. If you still cannot find it, contact Customer Care with your full name and the email address used for the order.

Please contact us as soon as possible after placing your order. We will always try to help, but once an order has entered processing or has been shipped, changes or cancellation may no longer be possible.

Contact Customer Care immediately with your order number and the correct address. We can only update the address if the order has not yet been processed or shipped. SARKY cannot guarantee changes after checkout.

Delivery times differ per product and destination. At checkout, the available shipping method shows an estimated delivery period for your address. Some orders are shipped directly by our fulfilment partners, so items can arrive in separate parcels. We deliver without undue delay and, unless agreed otherwise, within 30 days of your order. Estimates are not guarantees and can vary during busy periods, public holidays or carrier delays. See our Shipping Policy.

We offer free standard shipping on orders over €100. For orders below this amount, the available shipping method and cost are shown at checkout before payment.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available. Tracking can take a short time to update after the parcel has been handed to the carrier.

Check the latest carrier update through your tracking link first. If the tracking has not updated for several business days or your estimated delivery window has passed, contact Customer Care with your order number so we can look into it.

Yes. You have 14 days after receiving your order to withdraw from it, without giving a reason. Use our withdrawal form or email info@sarkyfashion.com. We then confirm your withdrawal and give you the return address and instructions. See our Return & Refund Policy.

You may try items on as you would in a shop. Please return them clean, with tags attached where reasonably possible and in the original packaging where possible, and without damage or signs of wear from further use. If an item has lost value because of handling beyond what is needed to inspect it, we may deduct an appropriate amount from your refund as far as the law allows. Your right of withdrawal remains unaffected.

If you withdraw because you changed your mind, you pay the direct cost of returning the items. If an item is faulty, damaged on arrival or not what you ordered, we bear the return and replacement costs. Please contact us before returning such an item so we can help you quickly.

We do not currently offer direct exchanges. You can return the original item in line with our return conditions and place a new order for the preferred size, colour or style.

Yes. Sale and discounted items carry the same statutory rights as any other item, including your 14-day right of withdrawal. A "final sale" label never limits your statutory rights.

Please contact us as soon as possible at info@sarkyfashion.com with your order number. Photos of the item, packaging and shipping label help us to solve it faster, but are not a condition for your rights. Your statutory rights to repair, replacement, price reduction or refund remain in place.

Check the product information and size guidance shown on the product page. Because fit can differ by style and fabric, we recommend comparing the measurements with a similar item you already own. Contact Customer Care when you need additional help.

We aim to show colours as accurately as possible. However, lighting, photography and individual screen settings can cause slight differences between the product images and the item in person.

All payment methods currently available for your country are displayed securely at checkout. The options shown can differ depending on your location, device and order value.

Enter your discount code in the designated field during checkout and apply it before completing payment. Unless stated otherwise, discount codes cannot be combined and cannot be applied after an order has been placed.

Use our contact page to reach Customer Care. You can also email us at info@sarkyfashion.com. For order-related questions, include your order number and the email address used at checkout.

We aim to respond within 1–2 business days. During launches, sales and public holidays, replies may take a little longer. Sending multiple messages about the same request may delay the response.